Legal

Privacy Policy & Data Deletion

Last Updated: June 18, 2026

Introduction

Welcome to Opal Smiles Dental Studio. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our clinic, including through our WhatsApp appointment and notification services.

1. Information We Collect

When you interact with our WhatsApp business service, book an appointment, or use our portal, we may collect the following information:

  • Contact Information: Name and phone number.
  • Appointment Details: Date, time, and type of consultation requested.
  • Communication Records: Chat history and messages sent to our WhatsApp Business API.

Note: We do not collect or ask for sensitive medical records or financial information via WhatsApp.

2. How We Use Your Information

We use the collected data strictly to provide and improve our dental services:

  • To schedule, manage, and send reminders for your dental appointments.
  • To respond to your inquiries and provide customer support.
  • To send post-treatment care instructions.

3. Third-Party Services (Meta & WhatsApp)

To provide seamless communication, we use the WhatsApp Business API provided by Meta Platforms, Inc. By interacting with us on WhatsApp, your messages are processed through Meta's secure servers. We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

4. Data Security & Retention

We implement industry-standard security measures to protect your personal information. We retain your chat history and appointment data only for as long as necessary to fulfill the purposes outlined in this policy or as required by healthcare regulations.

5. Your Privacy Rights

Depending on your jurisdiction, you have the right to access, update, or delete the personal data we hold about you.

6. Data Deletion Instructions

At Opal Smiles Dental Studio, you have the right to request the deletion of your personal data and your WhatsApp connection data at any time. Because our WhatsApp services utilise the Meta platform, we provide a clear method for you to revoke our access and request the complete removal of your data from our systems.

How to Request Data Deletion

  1. 1Send an Email to privacy@opalsmilesdental.in
  2. 2Subject Line: “Meta App Data Deletion Request”
  3. 3Required Information: Include the exact phone number you used to chat with our WhatsApp bot, along with your full name.

What Happens Next?

Upon receiving your request, our team will manually delete your profile, chat history, and appointment logs from our active database within 7 business days. We will send you a confirmation email once the deletion is complete.

Please note: We may retain a minimal amount of data if required by local medical compliance laws or for legal audit purposes, which will be communicated to you in the confirmation email.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at: